Privacy Statement & Data Policy

Effective Date: 1 December 2024
1. Commitment to Privacy

PrintPro ("we", "us", "our") respects the privacy of our users ("you", "your") and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Statement & Data Policy explains how we collect, use, store, and protect your information when you use the PrintPro platform.

2. Information We Collect

When you use PrintPro, we may collect:

  • Business and customer details you enter (e.g., names, addresses, emails, phone numbers)
  • Product, quote, invoice, job, and expense information you create in the system
  • Account login details, preferences, and organisation settings
  • Payment and billing information (if applicable)
  • Technical data such as IP address, browser type, and usage patterns
  • Uploaded files including logos, artwork, proofs, and receipt attachments
3. How We Use Your Information

We collect and use your information to:

  • Provide, manage, and improve the PrintPro platform
  • Facilitate quoting, invoicing, job management, expense tracking, and related services
  • Enable team collaboration within your organisation
  • Communicate with you about your account or updates to the service
  • Provide customer support and troubleshooting
  • Generate reports and analytics for your business
  • Meet legal, regulatory, and security obligations

🔒 We do not sell, rent, or trade your personal information to third parties.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic storage or transmission over the internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee its absolute security.

5. Data Backup & Business Continuity

PrintPro maintains regular automated backups of all data to ensure service continuity and data recovery capabilities.

Your Responsibilities:

  • Regularly export important data using the system's export features
  • Maintain offline copies of critical business records
  • Ensure your team members understand data entry and management procedures
  • Report any data discrepancies or suspected data loss immediately

While we maintain robust backup systems, we strongly recommend that businesses maintain their own periodic exports as an additional safeguard.

6. Limitation of Liability

By using PrintPro, you acknowledge and agree that:

  • We will take reasonable care and apply best-practice measures to safeguard your data
  • In the event of unauthorised access, cyber-attack, or data breach beyond our reasonable control, PrintPro will not be held liable for any loss, damage, or costs incurred
  • You are responsible for maintaining the confidentiality of your login credentials and ensuring secure access to your account
  • You should regularly export and backup critical business data
7. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements.

If you close your account, we may retain limited information as required by law or for legitimate business purposes. Deleted data is permanently removed from our active systems within 90 days, though backup copies may persist in our disaster recovery systems for up to 12 months.

8. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out of date, incomplete, irrelevant, or misleading.

Requests can be made by contacting us at: privacy@printpro.app

9. Overseas Data Storage

Your data may be stored or processed using third-party cloud service providers located in Australia or overseas (including the United States and European Union). Where this occurs, we will take reasonable steps to ensure that those providers comply with the Australian Privacy Principles.

We primarily use reputable cloud infrastructure providers that maintain compliance with international security standards and data protection regulations.

10. Updates to This Policy

We may update this Privacy Statement & Data Policy from time to time. The latest version will always be available within the PrintPro platform under Settings. Your continued use of the service constitutes acceptance of any updates.

For significant changes that may affect your rights, we will provide advance notice via email or prominent notice within the application.

11. Contact Us

If you have any questions or concerns regarding this Privacy Statement & Data Policy, or if you wish to make a complaint about how we handle your personal information, please contact:

Privacy Officer

PrintPro

Email: privacy@printpro.app

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Last updated: 1 December 2024

This policy is compliant with Australian Privacy Principles and designed to protect both PrintPro and our users.